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FAQ

What is the process?

  1. We receive your application and payment.
  2. We send you a detailed brief, which helps us to understand and feel your project.
  3. Also, we create a mood board on Pinterest that you have to fill in.
  4. You fill in the brief and the mood board and send it back to us.
  5. We follow up and ask for more information if needed.
  6. When everything is clear, we proceed with the logo.
  7. It takes us two weeks to come up with drafts of your future logo. We make three options of logos with detailed explanations and send it back to you for review and feedback.
  8. After receiving your feedback, we will proceed with the final stage of the process and prepare a brand guide with the logo you’ve chosen.
  9. After we receive your filled-in brief and a mood board in three weeks, we will send you ready-to-use brand guidelines.

Why are brand guidelines so important?

Brand guidelines address all the essentials you can remember, such as logo usage rules, colour palette details, typography, and imagery that can be used in branded materials. Identifying and capturing all of these brings your brand together. It brings consistency to everything you do, and creates your unique visual language.

Without guidelines, it’s easy to get lost. It’s your visual roadmap

How long does it take to complete a branding project?

Three weeks starting from the day when we receive a completed brief. We’ll get back to you in two weeks with three options for the logo and fonts. You choose the one which works best for you. After that, we will come back to you in a week after creating the colour palette and the guides for the logo usage.

What are the deliverables?

  • An editable logo in vector
  • A logo in png

The branding guide, which includes:

  • Logo symbolic meaning scheme
  • Logo. Both in colours and b|w
  • Detailed instructions and rules for logo implementation
  • Two main fonts for headings and body. We use google fonts
  • The colour palette, with RGB colour codes
  • Logo usage examples

Can I get a refund if I'm unsatisfied with the services?

Our services are not refundable because our team invests a lot in gathering information about customers’ needs and desires and doing implantation. But customers could make seated edit numbers.

How many times can I edit your work?

You can give your remarks two times.

How can I pay for primary & extra services?

You can pay for primary services through the website. You can order extra services by paying via bank invoice. Please, send your requisites to our email >> artistpushnet@gmail.com, and we’ll send you the invoice.

What If I have something special in mind to add to the cart?

You can order a custom package UP WILL. Just share with us your ambitions, and we’ll build a branded highway to your success.

What is a discovery call?

It’s the introduction meeting, where we learn more about your project ideas to see if we are the right people to help you. Expect to get to know our team and how we work better, and share what you are looking for.

If you are still determining what services you may need, don’t worry. With the help of our team, you can gain more clarity.

When do I see the results?

Delivery depends on the package you bought

  • LIL DEAL PACK. Delivery – up to 3 weeks.
  • SIX PACK. Delivery – up to 5 weeks.
  • THE BLINK PACK. Delivery – up to 8 weeks.

How will we communicate?

We provide communication via email. We respond in 24 hours max after receiving your email.

 

Write to us if you have any questions.

hello@artistpush.me

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